Here is the process we follow when law enforcement or a government body asks us for customer data. The short version: we require lawful process, we push back on overbreadth, and we tell the affected account holder unless a court has ordered us not to.
Warrant requiredUser notified when lawfulQuarterly aggregates
What we require
No warrant, no data.
A valid warrant issued by a court with jurisdiction over Confinity Ltd or the account holder.
A Mutual Legal Assistance Treaty (MLAT) request or equivalent where the requester is not in a jurisdiction that directly binds us.
Emergency disclosure requests are accepted only when there is a specific, imminent, good-faith threat to life; we document every request and publish aggregates.
We do not honour informal requests, lawyers' letters, or voluntary disclosure requests without process.
How we respond
Narrowest possible set of records.
Our counsel reviews every request and limits the response to the narrowest set of records that satisfy the process.
We redact third parties' data wherever possible (for example, co-contributors to a memorial).
We challenge overbroad requests in court where we can.
We charge only the cost-recovery rate allowed by the jurisdiction; we do not profit from compliance.
User notification
We tell you unless a court says we can't.
We notify the affected account holder before we comply, unless gagged by court order or where notification would prejudice an active investigation into harm to a child.
If we are gagged, we count the request in the quarterly transparency report under 'gagged requests' (without revealing the content).
If the gag is lifted, we tell the account holder as soon as we lawfully can.
Service address
Formal process should be served on Confinity Ltd's registered office via the address in Companies House. For questions from investigators on process and scope, the privacy mailbox is privacy@confinity.com. This page is not a substitute for lawful service.
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The Trust Centre indexes every honest doc we publish. The binding legal sits below it.