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For families who want their stories to last. learn about the founding circle.

Help & contact

A short guide to getting unstuck.

Pick the topic closest to what you need. If nothing fits, write to a person. We're a small team, and we read every note.

Every email reaches a person on the team.

Email hello@confinity.com
Send a structured note
System status
Trust commitments

Download all of it whenever you want.

Only people you inviteNever used to train AIHow your archive is protected

Topics

Pick a topic.

Privacy & data

What is encrypted, who processes what, what we train on (nothing of yours), and how to ask for a copy of everything or have it deleted.Open Trust Centre →

Remembrance

Memorial pages, who can see them, the bereavement pause, and how a family takes a page down.Read about remembrance →

Family & spaces

Invites, sharing, and what the different kinds of space are for.Read about family →

Pricing & Founding Circle

What the plans cost, and what the Founding Circle is.See pricing →

Migration

Moving across from cherish.confinity.com, getting your writing out of another tool, and bringing existing notes in without losing the dates they were written on.Migration help →

Talk to a person

We answer email within two working days. There is no priority tier, and no chatbot stands in the way.Email hello@confinity.com →

FAQ

Common questions.

Is Confinity a social network?

No. Confinity is private memory infrastructure. You choose what to share, with whom, and nothing is designed to maximize scrolling or public performance.

Do you train AI on my memories?

Confinity is built so your writing and media are not fodder for public model training. Assist features are contextual and quiet — see the Trust Centre for the full AI and privacy posture.

Can my family use shared spaces without losing privacy?

Yes. Spaces are explicit boundaries — personal, family, partner, child, tribute — so visibility is a decision, not a default.

What happens to my data long term?

We design for archival thinking: exports, clear ownership, and infrastructure you can trust for years, not quarters.

Live ops

What's live, what changed.

System status

The targets we hold ourselves to, and anything that has gone wrong.View status →

Changelog

What we shipped, written like a letter.Read changelog →

Accessibility

Where we stand against WCAG 2.2 AA, and which assistive technology we actually test with before a release goes out.Accessibility statement →